For a more detailed look at the terms of your tenancy with Festival, please refer to:

Festival's Tenants' Handbook [PDF 2 MB]

We also provide a range of services for our residents. You can find out more information from our leaflets listed below: 

Alterations and Improvements [514 KB]

Antisocial Behaviour Leaflet [499 KB]

Care & Repair – How to complain [462 KB]

Disabled Adaptations [537 KB]

Equality and Diversity [535 KB]

Having difficulties paying your rent? [512 KB]

Housing Benefit [531 KB]

How to Complain [237 KB]

How to report a Repair [512 KB]

Protecting Vulnerable Adults [459 KB]

Service Standards Leaflet [539 KB]

Starter Tenancy [269 KB]

Welfare Benefits Advice [487 KB]